FAQs FAQs – Clarence and Alabama

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What is the return policy?

We offer a no quibble returns policy.  You have 14 days after you have received your order to post your item(s) back to us and we will process as soon as possible

How do I return an order?

Please fill out the returns form enclosed with your order and post back the item(s) to our returns address.  Please click here to download a copy of our returns & exchange form

Do you offer free returns?

No, unfortunately we can't offer this at the moment.  We are a small business and can't afford to do this yet but would love to offer this in the future.  In the mean time did you know that if you pay via PayPal you can claim your return postage back? 

Please follow this link to register and find out more

What are the shipping options?

  • Standard |1-4 days service | £2.85  
  • Royal Mail 1st Signed For | 1-2 days service | £3.95 
  • Royal Mail 2nd Signed For | 2-3 days service | £4.95
  • Royal Mail Special Delivery Guaranteed® | Next Day | £8.50*

Can I exchange my item?

Yes you can and we don't charge for exchanges within the UK

When will I receive my order?

We aim to dispatch orders within 24 working hours and orders are dispatched daily Monday to Friday up to 1pm for standard delivery. If you choose Royal Mail we will try our utmost to get to the post office before 5pm 

What do I do if I received a defective order?

We try to check each item before we send it to you but sometimes there can be a fault that we didn't spot.  If this happens please contact amy@clarenceandalabama.co.uk and we will exchange it straight away or refund if we don't have the replacement in stock.  We will of course reimburse any lost postage costs for faulty/incorrect orders

How do I make changes to an order I’ve already placed?

Please e-mail amy@clarenceandalabama.co.uk and we will try to accommodate any changes

Where are you located? Can I collect an order?

We are based in Folkestone, Kent UK - We run the business from our home address.  If you would like to collect an order this can be arranged please email amy@clarenceandalabama.co.uk

How do I make sure I order the right size?

Unfortunately sizes can vary greatly depending on the brands.  They all cut their clothing differently and some even label differently. E.G most brands start from XS-8 but some label that as a UK 6.  We add each size chart to each item and we also give our own fit advice in the description.  If you have any queries at all please email amy@clarenceandalabama.co.uk as we can measure items for you and give you fit advice

How do you package my order?

We use three different packing materiels to ensure that your order arrives safe and sound

1. Acid free tissue paper (recyclable & FSC approved)

2. Pure Kraft paper which is recyclable & compostable

3. Low Density Polyethylene (LDPE) Polybags which are recyclable

For in depth info please click here

What payment methods do you accept?

You can use Apple or Google Pay, a debit or credit card or Paypal 

We also have clearpay where you can spread the cost of your order over 4 weeks with interest free instalments. Find out more here

How do I contact your company if my question isn’t answered here?

Please email amy@clarenceandalabama.co.uk and we will try our best to return your query as soon as possible