What is the return policy?
You have 14 days after you have received your order to post your item(s) back to us and we will process as soon as possible
How do I return an order?
Please fill out the returns form enclosed with your order and post back the item(s) to our returns address. Please click here to download a copy of our returns & exchange form
Do you offer free returns?
No, unfortunately I can't offer this at the moment. I am a small business and can't afford to do this yet but would love to offer this in the future. I offer 2 options to return
1) Arrange your own return | Please send back your return to our address with the returns form found in the parcel to: Clarence and Alabama, 44 Dolphins Road, Folkestone CT19 5PL
2) Pre-paid label from Royal Mail | Please note that we don't offer free returns so £3.50 will be deducted from your return amount to cover this cost. You are not obliged to use this service - Further Info is HERE
Did you know that if you pay via PayPal you can claim your return postage back?
Please follow this link to register for PayPal returns and find out more
What are the shipping options?
Standard Delivery | 2-5 Days | £3.95
All orders sent using Royal Mail Tracked 48
Can I exchange my item?
Yes you can and we don't charge for exchanges within the UK
When will I receive my order?
All orders sent using Royal Mail Tracked 48. If you are in UK you will usually get your item within 2 days of dispatch. I dispatch daily so if I get your order before 1pm it will most likely go out the same day
What do I do if I received a defective order?
I try to check each item before we send it to you but sometimes there can be a fault that I didn't spot. If this happens please contact firstname.lastname@example.org and I will exchange it straight away or refund if we don't have the replacement in stock. I will of course reimburse any lost postage costs for faulty/incorrect orders
What do I do if I receive the wrong item?
Sometimes I make mistakes and i understand this is very frustrating and you might be feeling very cross. Please get in touch email@example.com and I will sort out as soon as I can. Please bare in mind that I am a human with feelings so even if you are upset a polite note would be appreciated.
How do I make changes to an order I’ve already placed?
Please e-mail firstname.lastname@example.org and I will try to accommodate any changes
How do I make sure I order the right size?
Unfortunately sizes can vary greatly depending on the brands. They all cut their clothing differently and some even label differently. E.G most brands start from XS-8 but some label that as a UK 6. I try to add a size chart to each item and I also give my own fit advice in the description. If you have any queries at all please email email@example.com as I can measure items for you and give you fit advice.
How do you package my order?
I am trying to cut down on different packing materials but also try and ensure your order arrives safe and sound.
1. Acid free tissue paper (recyclable & FSC approved)
2. Paper mailing bags which are recyclable or recyclable cardboard boxes
What payment methods do you accept?
You can use a debit or credit card, Paypal, Klarna or Apple or Google Pay,
How do I contact your company if my question isn’t answered here?
Please email firstname.lastname@example.org and I will try our best to return your query as soon as possible